FREQUENTLY ASKED QUESTIONS

1- How to create a valid Digital Travel Document for entry to TRNC?

In order to avoid any problems, we recommend that you read the entry rules set by the TRNC Ministry of Health before creating a digital travel document. TRNC Ministry of Health Entry Criteria

Anyone who will come from outside the island and enter the TRNC using the land border gates must create a Digital Travel Document from the Stay Safe application or the TRNC Entry Form section. You can create your Digital Travel Document from the Stay Safe app and the Stay Safe website.

IF YOU HAVE A SMART DEVICE WITH THE GUVENDE KAL APP.

  • Before the trip, you need to download the Stay Safe application on your mobile phone from the App Store or Google Play.
  • After downloading the application, select the TRNC Entry Form step.
  • Write your mobile phone number and proceed and enter the verification code sent by SMS to the application.
  • Fill in the required information completely in the Personal Information and Address Information steps, respectively.
  • In the health information step, write your HES/ADAPASS code in the relevant field, scan the QR code of the vaccination certificate and the PCR test result performed in the last 72 hours, or upload it as a document and proceed.
  • Check your information on the confirmation screen and confirm the transaction.
  • On the last screen, your QR code will be created and your request to enter the country will be received.
  • You can log in to TRNC using your QR code.

IF YOU DO NOT HAVE A SMART DEVICE, FROM GÜVENDEKALKKTC.COM WEBSITE

  • Click on the TRNC Entry Form section on the www.guvendekalkktc.com website.
  • Fill in the required information completely in the Personal Information and Address Information steps, respectively.
  • Type your HES/ADAPASS Code in the Upload document field, scan the QR code of the vaccination certificate and the PCR test result performed within the last 72 hours, or upload it as a document and proceed.
  • You must have the completed form with you digitally or as a printout.

2- Is it obligatory to create a QR code through the application or the web?

Yes, passengers who will not create a QR code will not be able to enter the TRNC.

3- Is there an obligation to upload a 72 hour valid PCR test result and vaccine document when creating a QR code?

Yes, QR code will not be generated unless required documents are uploaded.

4- What are the advantages of filling out a digital travel form over the Stay Safe application?

Passengers who fill out the form through the application will be able to pass through the rapid transit point at Ercan Airport.

5 - On which phones is the Stay Safe app available?

It can be used on devices with Android 5 and higher, IOS 9 and higher operating systems. App Gallery is not supported on Huawei brand devices.

6- Where can I go if I have a problem with the Stay Safe application?

If you have a problem with the Stay Safe application, you can reach the Stay Safe Call Center on 0533 878 1024 24/7, and you can also get live support from the Stay Safe channel within the BiP application.

info
These rules are the rules that entered into force as of June 18, 2021. The quarantine rules regarding the Guvende Kal application may change according to the decisions of the Council of Ministers. It is the person's own responsibility to keep up-to-date.

1. What should I pay attention to when using an electronic wristband?

  • Although there is no problem in using the wristband in daily life activities (such as bathing, dishwashing, hand washing), it is important for healthy use that it is not in contact with excessive water.
  • The wristband cord should not be pulled for stretching purposes.
  • It is necessary to stay away from all physical activities where the wristband may be hit or to do these activities carefully.
  • The button on the wristband should not be pressed unless necessary, the relevant button is used by technical teams for control purposes.
  • If the cord breaks or stretches, no adhesive should be used and the Quarantine Tracking Call Center (0533 878 10 24) should be informed.

2. In which cases is a service fee charged?

  • Your phone's internet, bluetooth feature and Guvende Kal application should always be active. In case of non-compliance with these rules, 100 TL will be deducted from your deposit fee as a service fee in case of visits to the house each time by the relevant teams.
  • In cases where band replacement is required due to any process that may damage the wristband, such as deformation, breaking, cutting, etc. of the wristband, a fee of 58 TL (50TL + 16% VAT) will be charged for the wristband cord, in addition to the 100 TL received within the scope of the service provided to the home for control.

3. Do I need an internet connection on my phone as long as I stay in home quarantine?

The Internet connection on your phone provides the link between the Güvende Kal application and the Tracking Center. During your quarantine, your phone should not be disconnected from the internet and the location status of the application should be selected as always.

4. Why should the bluetooth be turned on?

From the moment the electronic wristband is activated, it is paired with the Güvende Kal application and it continuously communicates with your phone via bluetooth technology.

5. If my mobile phone runs out of battery, will I be in violation?

Your mobile phone must be always on and connected to the internet. In order for the application to work properly, the battery status of your phone should not be low. If your battery is low, you will be in violation.

6. Is there any problem in case of liquid contact with the electronic wristband?

Electronic wristbands are resistant to liquid contact, and there will be no problem with liquid contact.

7. Can I remove the electronic wristband and put it back on whenever I want?

Electronic wristband should never be removed. If it is removed, you will be in violation.

8. I couldn't download the app, can someone in my family download for me?

The phone from which you downloaded the application and paired with electronic wristband should be with you during your stay in quarantine.

9. What should I do after my quarantine period has expired?

After your quarantine period expires, you should have your PCR test done on the specified day and within the allowed time period as a text message to your contact number, and return to your location during the home quarantine period without visiting any place and wait for your test result to be obtained.

10. How can I remove the wristband after I have done my PCR test? Is it okay if I take it out myself?

After your PCR test result is issued, you will upload your result to the "Send PCR Result" field in the Guvende Kal application, and go to our return points without removing the electronic wristband and your wristband will be removed by authorized persons.

11. After my quarantine period, will the PCR test be charged?

If you choose to do it in private health institutions, you must pay the test fee yourself.

12. What happens if I do not return within the given time on the last day of my quarantine?

If you arrive late during the home quarantine period, your information will be shared with the Police Forces and legal action will be initiated against you.

13. Are there wristband return points in every district?

Yes, there are return points in every district. Click link given, to reach the nearest return point information https://guvendekalkktc.com/iade-noktalari

14. Can I use the electronic wristband in other quarantine processes?

Wristbands must be returned after your quarantine period has expired.

15. How will I get the deposit I paid after the quarantine period is over?

With the end of your quarantine process, you must go to the nearest Wristband Return Point after you receive the notification from the Quarantine Tracking Center. After the necessary checks are made to remove your wristband (with the wristband undamaged and intact), the fee you paid to your debit card or credit card will be refunded. The return period may vary depending on your bank's return procedure.

16. What is the procedure that will happen, if I leave my quarantine location?

If you breach your quarantine location, you will be called by the Quarantine Tracking Center. If you cannot be reached or you cannot prove that you are in the position you have determined, your violation will be transferred to the police.

17. How much time is given for me to reach to my quarantine address once the electronic wristband is attached?

After you left the place where you wear the electronic wristband, a certain time is given for you according to the distance of your end destination. You are expected to reach your quarantine address without any hesitation within the given time period.

18. Will I receive any notification if I leave the quarantine location?

A notification will come through the application and you will be warned by announcements.

19. If the electronic wristband is broken or the cord is damaged, how can I pay the breakdown fee?

The authorized person sends a message to the your phone for payment. Once you open the link in this message, by entering the credit card information, you will be able to make payment. Once the authorized person sees the payment , he / she exchanges the wristband and / or cord.

20. Should my children wear the electronic wristband?

Electronic wristbands are not worn for children under the age of 12 and under. However, your children should not leave your quarantine location during your stay in quarantine.

21. Where should I call if I have problems with the Electronic Wristband and Güvende Kal application?

If you have problems with the electronic wristband and the Güvende Kal application, you can reach 0533 878 10 24 Quarantine Tracking Center 24/7, and you can also get live support from the Güvende Kal channel within the BiP application.

22. Who should I call to go out if there is an emergency situation?

You should apply to the relevant regional police headquarters.

23. Which phones is the Guvende Kal application available?

It can be used on devices with Android 5 and above, IOS 9 and above operating system. App Gallery is not supported on Huawei branded devices.